Deleting your RideBase account
You can request the complete deletion of your RideBase account and all personal data associated with it at any time.
How to request deletion
Send an email to mail@ridebase.app with:
- Subject: "Kontolöschung" (account deletion)
- The email address you registered with RideBase
- Optional: a short reason — it helps us improve the service
What happens next?
- We confirm your deletion request within 48 hours
- Your account and all personal data are completely deleted within 30 days
- You'll receive a confirmation email as soon as the deletion is complete
What data is deleted?
- Your user profile and all account information
- All vehicle data you entered
- Maintenance histories and reminders
- Stored documents and receipts
- Connections to third-party providers (e.g. Strava)
Important notes
:::warning Deletion is final The deletion cannot be undone. Export your data beforehand under Settings → Export data if you want to keep it. :::
- Certain data may remain stored longer in accordance with statutory retention obligations (e.g. invoice data)
- After deletion, signing in with your previous credentials is no longer possible