Contacting support
Available in: 📱 App · 💻 Web portal
Got questions or need assistance? Our support team is there for you.
Email
Write to us at mail@ridebase.app — whether it's a question, a problem, or an idea.
Directly from the app
Under Profile → Help & Support → Support you'll find three prepared contact options that open your email app with a suitable subject:
- Email Support — general questions
- Report a Bug — technical problems
- Feature Request — share your ideas with us
In the same Help & Support area you'll also find the App Tour, FAQs, Guides, and the status of your Push Notifications.
What belongs in a good support request
The more context you include, the faster we can help:
| Detail | Where to find it |
|---|---|
| App version | Profile → About RideBase (e.g. "Version 1.4.2") |
| Device & operating system | e.g. "iPhone 15, iOS 18" or "Pixel 8, Android 15" |
| What happened? | A short description: What did you do, what did you expect, what happened instead? |
| When? | Date and time — especially important for missing trips |
| Details from the logs | For trip topics: Profile → Logs shows the last 50 trips and RideDetect detections — see Privacy & diagnostics |
:::tip Trip missing? Before reaching out, take a look at RideDetect: Troubleshooting — it describes the most common causes with solutions. :::
Known notice screens
"Update required"
If the app shows the full-screen notice "Update required", your app version is too old to keep working with RideBase. Tap Update now — you'll be taken straight to the store:
- iOS: App Store
- Android: Google Play
After the update you can use the app as usual.
"No connection"
The "No connection" notice appears when the RideBase server can't be reached. Check your internet connection (Wi-Fi/mobile data) and then tap Try again. If the problem persists for a while despite a working connection, feel free to write to us at mail@ridebase.app.
You'll also find many answers in the FAQ.