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Frequently asked questions (FAQ)

Available in: 📱 App · 💻 Web portal

The most important questions around RideBase — with links to the detailed guides.

How do I add a new vehicle?​

Go to the vehicle overview and tap the plus icon. Choose the vehicle type, fill in the details, and save. Step by step: Add your first vehicle.

Can I manage multiple vehicles?​

Yes, you can create as many vehicles as you like in your account — from motorcycles to cars and trailers all the way to tractors. Which types exist: Vehicle types & catalog.

Is my data synchronized?​

Yes. As long as you're signed in, all data is automatically synced with the cloud. You can sign in with the same credentials on multiple devices and in the web portal — you'll see the same state everywhere.

How can I export my data?​

You export your logbook under Profile → Export Logbook as PDF or CSV. Details and templates: Exporting your logbook.

How does storage management work?​

Your storage quota is shown at the top of your profile. Photos and documents use storage space — you can delete attachments you no longer need to free up space.

Why wasn't my trip detected?​

The most common cause is missing permissions or the device's battery-saving settings. You'll find a checklist with solutions under RideDetect: Troubleshooting.

How do I assign detected trips to a vehicle?​

Automatically detected trips initially land as "unassigned" and can be assigned to a vehicle with just a few taps — automatically too, if you like. Learn more: Vehicle assignment.

How do I export my logbook for the tax office?​

Under Profile → Export Logbook you create a report of your trips as PDF or CSV for tax purposes. Guide: Exporting your logbook.

Can I share my vehicle with family or friends?​

Yes — you can share vehicles with other RideBase users and define what they're allowed to see and edit. Here's how: Sharing with other users.

Can I share my vehicle with my workshop?​

Yes. Workshops with a RideBase portal can view your vehicle and record service work directly in your history — trips and costs always stay private. Details: Sharing with workshops.

How do I get reminded about due maintenance?​

Create service plans for your vehicle — RideBase notifies you as soon as an interval becomes due. You configure the reminders under Notifications.

How do I delete my account?​

You request the complete deletion of your account and all data as described under Delete account.

Didn't find your question? Contact our support — we're happy to help.